What is your refund policy?

We offer a 30-day money-back guarantee on all paid plans. If LzyPrompt doesn’t meet your expectations, we’ll refund your subscription—no questions asked.

How the Refund Policy Works

30-Day Window

Request a refund within 30 days of your initial payment and receive a full refund. This applies to:

• First-time subscriptions
• Upgrades to higher-tier plans
• Annual plan purchases

Simple Process

Step 1: Email support with “Refund Request” in the subject line Step 2: We process your refund within 3-5 business days Step 3: Refund appears in your account within 5-10 business days (depending on your bank)

No complicated forms. No lengthy justifications required. Just a straightforward refund process.

What’s Covered

✅ Full Refunds Available For

New Subscriptions

• First month of any paid plan
• Annual subscriptions within 30 days
• Plan upgrades from lower to higher tiers

Dissatisfaction

• Product doesn’t meet your needs
• Features don’t work as expected
• Quality below expectations
• Technical issues affecting usability

Change of Plans

• Decided to use a different solution
• Project requirements changed
• Budget constraints
• Any other reason

❌ Refunds Not Available For

After 30 Days

• Refund window closed after first 30 days
• Applies to original purchase date

Free Trial

• Trial is always free—no payment, no refund needed
• Cancel anytime during trial with zero charges

Partial Month Refunds

• Monthly subscriptions: Refund first 30 days only
• No prorated refunds for partial months after 30-day window

Account Violations

• Terms of service violations
• Abuse or fraudulent activity
• Chargebacks (disputed payments)

Free Trial First

Try Before You Buy

We offer a 7-day free trial with full access to all features. This reduces refund risk because you can:

1. Test all features during the free trial
2. Generate unlimited prompts to verify quality
3. Try with your AI platforms to ensure compatibility
4. Cancel anytime during trial with zero charges

Recommendation: Use the free trial to make sure LzyPrompt fits your needs before subscribing.

Subscription Types and Refunds

Monthly Subscriptions

Refund Window: 30 days from first payment Process: Full refund of first month’s payment After 30 Days: No refunds, but you can cancel anytime to stop future billing

Example:

• Subscribe on January 1st → Refund available until January 31st
• Request refund on January 25th → Full refund processed
• Cancel on February 15th → No refund, billing stops for March

Annual Subscriptions

Refund Window: 30 days from purchase Process: Full refund of annual payment After 30 Days: No refunds, but unused months don’t roll over after cancellation

Example:

• Subscribe annually on January 1st → Refund available until January 31st
• Request refund on January 20th → Full annual payment refunded
• Cancel on March 1st (after 30 days) → Access continues until January 1st next year, no refund

Plan Upgrades

Refund Window: 30 days from upgrade date Process: Refund of price difference between old and new plan Applies To: Individual → Pro, Pro → Agency upgrades

Cancellation vs. Refund

Cancellation (Anytime)

What it means:

• Stop future billing immediately
• Keep access until end of current billing period
• No refund for current period (unless within 30-day window)

When to cancel:

• You want to stop subscription after trying it
• Completed your project
• Switching to different service
• Taking a break from content creation

Refund (Within 30 Days)

What it means:

• Get your money back
• Lose access immediately
• Cannot reactivate same subscription

When to request refund:

• Product doesn’t work as expected
• Technical issues unresolved
• Features don’t meet your needs
• Changed your mind about purchase

How to Request a Refund

Step-by-Step Process

1. Contact Support

• Email: [email protected]
• Subject: “Refund Request”
• Include: Email address used for subscription

2. Confirmation

• We respond within 24 hours (usually much faster)
• Confirm refund eligibility
• Process refund immediately

3. Processing Time

• Refund initiated: 3-5 business days
• Bank processing: 5-10 business days
• Total: Usually appears within 1-2 weeks

4. Access Removal

• Account access ends when refund processes
• Downloaded prompts remain yours to use
• Cannot re-access prompt library after refund

Questions We Don’t Ask

We respect your decision and don’t require:

❌ Detailed explanations of why ❌ Attempts to convince you to stay ❌ Mandatory feedback surveys ❌ Proof of dissatisfaction ❌ Multiple support ticket exchanges

Just a simple request is enough.

Fair Use Policy

Refund Abuse Prevention

While we offer generous refunds, we monitor for abuse patterns:

Not Allowed:

• Repeatedly subscribing and refunding
• Using service for one-time project, then requesting refund
• Downloading entire prompt library, then refunding
• Creating multiple accounts to exploit refunds

Consequences:

• Refund denied for abuse patterns
• Account termination for fraud
• Potential legal action for intentional fraud

Normal Use:

• Trying service genuinely
• Deciding it’s not the right fit
• Technical issues preventing use
• Legitimate change of plans

Billing Disputes vs. Refunds

If You See an Unexpected Charge

Contact us first before disputing with your bank:

Reason: Chargebacks (payment disputes) trigger automatic account suspension and prevent future refunds.

Better approach:

1. Email us about the unexpected charge
2. We investigate and explain or refund
3. Issue resolved without account complications

Common billing questions:

• Forgot to cancel trial → We can help
• Charged after cancellation → We refund immediately
• Double charged → We refund duplicate
• Wrong amount → We correct and refund difference

What Happens After Refund

Immediate:

• Subscription canceled
• Access to LzyPrompt ends
• Billing stops permanently for this subscription

You Keep:

• Any prompts already downloaded or copied
• Knowledge gained from using the platform
• Ability to resubscribe later if you change your mind

You Lose:

• Access to prompt library
• Ability to generate new prompts
• Saved projects and history

Resubscribing After Refund

You can resubscribe anytime:

• No penalty for previous refund (if it was legitimate)
• Start fresh with new free trial (if not abused previously)
• Full access restored immediately upon payment

Comparison: Refund Policies

Service	Refund Window	Process Difficulty	Our Rating
LzyPrompt	30 days	Simple	⭐⭐⭐⭐⭐
Most SaaS	14-30 days	Moderate	⭐⭐⭐
Some Competitors	No refunds	N/A	⭐
Enterprise Software	Custom	Complex	⭐⭐

Why We Offer Generous Refunds

Confidence in Product: We believe LzyPrompt delivers real value. The refund policy exists for rare cases where it’s truly not the right fit.

Customer-First: We’d rather have happy users than trapped paying customers. If it doesn’t work for you, we want you to get your money back.

Low Refund Rate: Less than 3% of customers request refunds, and most are for legitimate reasons like project changes—not product dissatisfaction.

Still Have Questions?

Before subscribing:

• Try the 7-day free trial first (no payment required)
• Email questions to [email protected]
• Review all features to ensure fit

After subscribing:

• If issues arise, contact support first
• We often solve problems without refunds
• But refund is always available within 30 days

Risk-Free Trial

With a 7-day free trial + 30-day money-back guarantee, you have 37 days total to try LzyPrompt risk-free.

Start your free trial and see if LzyPrompt is right for you—no risk, no commitment.